Blog & Latest News

Everything You Need to Know About XLAs and Why They Matter
20 Likert Scale Questions and Examples
5 Reasons You Should Encourage Customer Complaints
Survey bias: what are different types and how to avoid them?
What makes a great customer service experience?
51 Good survey questions for gauging employee engagement and customer satisfaction
How to get fewer negative reviews for your product
How to use QR codes to get customer feedback?
How to improve customer service through feedback
How to make customer feedback an extension of your brand experience
NPS benchmarking with Customer Thermometer
Personalized dashboards with Agent View
The Ultimate Guide to Employee Feedback
A guide to tNPS + how to calculate transactional net promoter scores
Closing the customer feedback loop
2023 CX trends and predictions roundup for the future of customer experience
15 employee satisfaction survey questions every employer should be asking
Survey vs Questionnaire vs Poll: Which one to use?
How to avoid acquiescence bias when gathering customer feedback
Can you predict a customer churning?
The Ultimate Guide to Collecting Customer Feedback for all MSPs
How Do You Create Feedback Emails? Tips, tricks, templates and more...
10 different types of survey questions to use (and the types of survey to use them in)
How to formulate a Bulletproof Customer Experience Strategy
One Question Surveys: The Ultimate Guide with 10 brilliant examples
How to Create an Unbeatable Customer Referral Program
Gamification in Loyalty Programs: Why it's so important and how to measure its success
A complete guide to word of mouth marketing
How to create and use Customer Journey Maps to better map your customer experiences
International Women’s Day – more than just a purple patch!
What is Brand Experience? Definition, Examples and 6 Ways To Improve It
Customer Attrition: 10 Reasons Why Your Customers Leave
Instant Feedback: The Importance of Speed in Gathering Customer Feedback
What Is Customer Churn? 6 Strategies To Stop Customers Churning
What is Customer Loyalty? Why It's So Important And How You Build It
What is Digital Customer Experience? 10 Ways To Create Unbeatable Digital Customer Experiences
What Is Customer Satisfaction (CSAT)? Everything You Need To Know
Customer Feedback: The 5 Star Guide To Happy Customers
Service Desk Masterclass: Industry Experts Share Secrets, Strategies and Predictions
The 4 Biggest Consumer And Customer Experience Trends Set To Dominate 2022
Numeric Eight puts employee wellbeing first and hits top NPS scores with Customer Thermometer
What Is Customer Success? How to Measure it and 6 Strategies to Improve it
Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback
Unhappy Customers: Your Greatest Untapped Resource
PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback
8 new customer feedback widgets to show off your real-time results
Pulse Surveys: The Ultimate Guide to Happy Employees
Top 5 Customer Feedback Content Greatest Hits
25 Inspirational Ideas For Improving Customer Service
Key Account Management: The Ultimate Guide to Success
10 Great Customer Service Skills You Need To Know
Survey Fatigue: Everything You Need To Know And How To Avoid It
5 Inspiring TED Talks to Drive Customer Success
On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love
The Ultimate Guide To Using Emoji Surveys
New Feature: NPS and CSAT Trend Analysis Interactive graph
4 Easy Steps To Supercharge Your Customer Reviews
NINJIO's secret weapon for gathering customer feedback
4 Foolproof Ways To Increase Customer Loyalty
5 Actionable Steps to Achieving Customer Excellence
Smiley Face Survey Templates to Boost Responses
7 Steps to dominate B2B Customer Experience
25 Employee Exit Survey Templates & Examples
Enterprise Feedback Management: Everything You Need to Know & More
20 Brilliant Customer Feedback Quotes
10 Free Email Signature Templates for 2021
Unbiased Survey Questions & Examples: The Complete Guide
Quick Survey Ideas and Examples to Engage Customers
Top 10 Employee Satisfaction Survey Questions
11 Essential Customer Satisfaction Metrics To Track In 2021
Paving the Way to Customer Experience Excellence with Tobermore
The 10 Golden Rules Of Customer Survey Design
The Ultimate Guide To Creating A Training Survey
The Behaviour Business: Book Review
How to Embed a Customer Satisfaction Survey in Email
7 Customer Service KPIs You Need to Track
10 Email Survey Subject Lines For Great Response Rates
5 Best Free Online Survey Tools
Top 5 Customer Experience Strategy Best Practices with Matt Watkinson
Asking for feedback by email
Creating The World's Most Powerful Surveys Just Got A Whole Lot Easier
How To Get Customer Feedback From The Emails You Are Already Sending
5 Easy Ways To Improve Your Customer Satisfaction Score
How to respond to negative feedback
ParentPay Passes CSAT Exam With Flying Colors
The best books about customer journey mapping
The Membership Economy: Book Review
How To Measure The ROI of Customer Experience CX
New McKinsey research reveals major failings in traditional customer survey programs
Your Back To Office Post-Covid Employee Feedback Kit
World Book Day: Celebrating Wellbeing and Success
6 great customer journey map templates for businesses
What’s new in 2021 so far? A rundown of the latest Customer Thermometer updates and features
Good Services: How To Design Services That Work: Book Review
How to create a customer journey map
Creating an ISO 9001 customer satisfaction survey
Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform
Move the Needle on CSAT and NPS® with Closed Loop
Retention Point by Robert Skrob: Book Review
A Meta Analysis of 2021 Mega Trends
How To Keep Close To Customers: Customer Experience 2021
How to kick off a great employee experience (EX) program in 2021
What should be in your basket of CSAT measures?
Inside the Customer Experience Masterclass
30 smartest customer service moves
Talking to Strangers by Malcolm Gladwell: Book Review
Our Best Business Books of 2020
Customer Thermometer now works with Tigerpaw PSA
6 Spells for Magicking a Great Support Team
How to do digital customer success and delight
10 Customer Behavior Stats Showing the Impact of Covid
The Grid by Matt Watkinson: Book Review
Response Drivers Are Go!
How to do employee engagement in 2021
Fond: Employee engagement specialists
4 Customer Success Books to Read Now: Thriving After the Pandemic
5 Customer Service Quotes for the New Next
How to Upgrade Your Technology Toolbelt to Retain Customers
The Ultimate Guide to MSP Customer Success
5 Homeworking Cybersecurity Tips for CS and CX Teams
CX Megatrends: What's Driving The New Next
The Art of Statistics: Book Review
How TOOTRiS Uses Customer Feedback as a Springboard Into Deeper Customer Engagement
Reporting Ribbon launch 🎀
7 ways to engage with the 'new normal' customer
10 reasons to use Customer Thermometer as a Zendesk satisfaction ratings alternative
20 cool email signature examples (and how they can be a powerful marketing tool for your business)
What's New So Far in 2020? Customer Thermometer Updates and Features
How MasteryPrep is raising the bar in feedback excellence
Back to work COVID-19 surveys and feedback: 6 templates
The Culture Code: Book Review
Managing customer experience: from crisis to recovery
Black Swan: Book Review
Competing Against Luck: Book Review
Put a spring in your step - the CT way
Measuring NPS vs CSAT: A video with Adrian Swinscoe
The Ultimate Service Desk Quotes for Inspiration
How to get home working feedback from employees
Best Practice for Service Desks Infographic
Customer Thermometer Names Jim Turner as CEO
Service Desk Experience Management for ITSM and ITIL
100 Practical Ways to Improve Customer Experience: Book Review
10 things you can do this week to improve your Service Desk Experience
Fanocracy: Turning Fans into Customers: Book Review
Creating a Product Market Fit Survey
The Ultimate Question 2.0: NPS Book Review
5 Customer Experience Trends for 2020
Blue Ocean Shift: Book Review
CMI setting the bar for MSP helpdesk support
10 Customer Success Webinars
15 Event Survey Questions and Template
Punk CX: Book Review
How Allen Associates succeeded by putting service over sales
Feedback Frenzy
Customer Service Stats for 2020
Customer Thermometer wins ‘Customer Service Team of the Year’ at BESMA Awards 2019
What is Customer Success Enablement?
How to Track and Measure Customer Success
The service recovery paradox
Focus on Customer Success to Thrive
Accepting the Queen's Award for Enterprise in International Trade
How to Assess Employee Engagement Using Simple Surveys
Quirkology: Book Review
Outlook 365 Survey Add-in Released by Customer Thermometer
18 Customer Satisfaction Survey Questions for 2021
How Customer Success Drives Retention
How to Navigate the Feedback Economy
Rebel Ideas: Book Review
Customer Success Strategies that Work
How to Improve Customer Experience Using CX Analytics
Retail Customer Experience Management
Emoji Use in Business: a Research Report
10 Customer Experience Conferences for 2020
Customer Experience Management - What You Need to Know
Make a Customer Survey in 60 Seconds
Customer Experience Strategies to Boost Loyalty
How to Create a Survey with Customer Thermometer
20 Great Customer Experience Quotes
5 Brilliant Customer Service Ideas
6 Books on Emoticons, Emoji, and Modern Business Communication
Is your long survey skewing your customer satisfaction results?
Customer Satisfaction Surveys aren't working. Here's what you can do.
Customer Ratings in Email - 6 Awesome Examples
Average Survey Response Rate - What You Need to Know
New Fully Integrated ServiceNow Customer Feedback Integration Released
Our Summer Fiction Reading List For 2019
Our Summer Business Reading List 2019
3 takeaways from Forrester's CX NYC event
The Power of Moments: Book Review
How Successful Startups use Customer Success
Why Your Business Needs Customer Success
Putting customers at the heart of phs Compliance's service
Help desk customer satisfaction survey options
Forrester CX Index 2018 - Key Takeaways
5 New Books on Customer Experience You Must Read
7 Ted Talks on How to Improve Customer Experience
7 CX Automation Blogs
Customer Experience 3.0: Book Review
7 Inspiring Customer Experience Podcasts
CX NYC 2019 Conference - our top picks
Combating MSP churn
How CMD is using pulse surveys to stay connected during the pandemic
When to Send a Customer Satisfaction Survey
Kaseya Connect IT 2019 - what we're looking forward to
NPS and CSAT Score Benchmarks by Industry
Customer Thermometer wins Queen's Award for Enterprise in International Trade
Zendesk Survey Integration with Customer Thermometer
Customer Thermometer Launches Channel Programme
Customer Service Trends in 2019
How to Wow: Book Review
Forrester CX NYC 2019 Conference - What You Need to Know
How to measure Transactional NPS
The Review Economy and Why You Need a Review Strategy
7 Top Customer Success Blogs
15 Customer Success Conferences in 2019
A bit of sparkle and shine
5 Excellent Customer Success Books to Read
Why service is the lifetime value of your product
Subscribed: Book Review
The Lost Art of Talking to Customers
Retailer Lands' End shares its success using Customer Thermometer
5 Excellent Customer Success Podcasts
3 customer support teams of the future
Customer Thermometer Wins Gold at 2019 Stevie Awards
A sneak preview of the new book Helpdesk Habits
Measurable Customer Service Goals with Examples
Doughnut Economics: Book Review
Top takeaways and quotes from Quirk's Event London
Examples of Bad Customer Survey Questions
Our SaaS startup journey
Ultimate Guide to Customer Effort Score CES
6 Customer Expectations Management Tips
The Cyber Effect: Book Review
How to Distribute Surveys for Great Response Rates
5 customer-centric habits of the most successful companies
Great examples of positive phrases for customer service teams to use
Ministry of Magic named as Finalist in 2019 Stevie® Awards for Sales and Customer Service
The Best Survey Mix: ISO 9001 / ISO 10002
Use the 4 Levels of Customer Satisfaction to Build Retention
How to Avoid Losing A Major Client
Customer Satisfaction Survey Questions and Templates for Retail Businesses
How to Create Your Customer Journey Map
24 Outstanding Customer Service Quotes
How to Build Customer Loyalty in 2019
14 Brilliant Customer Service Apps
Customer Experience Conferences for 2019
10 Must Read Articles for 2019 Trends
7 Best Customer Experience Blogs
14 Customer Experience Blog Posts and White Papers
10 Inspirational TED Talks
Customer satisfaction surveys people will want to fill in
How to create a satisfaction survey in 2019
30 Customer Survey Response Rate Facts
How Vanarama responds to customer feedback in real time
PLATF9RM talks co-working customer satisfaction
The Evolution of Customer Feedback
Getting the best possible customer satisfaction survey response rate
Customer Thermometer's Slack integration is here!
Top tips for beautiful landing pages
41 customer feedback examples
6 Hallmarks of Ace Customer Feedback Response
Customer survey challenge
Pan Pac 'Logs' Support Satisfaction Monitoring
7 Stats To Make You Think Differently About Your Customer Feedback Process
How customer feedback drives the Glossier phenomenon
3 great short customer satisfaction surveys
Why Customer Thermometer uses a 4-point response scale
Employee survey question ideas
Turn Service into a Revenue Center
How Hivelocity delivers ultimate customer centricity
Lindsay's Summer reading list for 2018
ITSM customer service: 4 key steps
High Point Networks: a VAR delivering exceptional customer service
10 best customer service events to attend in 2018
Customer excellence using feedback at Victorian Plumbing
The 5 best practices of a high performing helpdesk
How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential
A look at how online surveys have made the headlines this week
How to get customers to take surveys
Getting feedback on customer service, a case study
5 great CSAT keynotes
Employee survey questions - ideas
How our tech support survey helps this MSP keep its customers
Customer Thermometer launches 1-click ticket ratings for Pulseway PSA
NYC International law firm relies on Customer Thermometer for internal feedback
Personalization holds the key to customer satisfaction for Helix
100 amazing customer experience resources
5 things Ocado does to encourage and deal with complaints
2018 online survey trends
Survey software dramatically ups customer feedback for Advantage Technologies
SolarWinds MSP Manager ticket surveys
Finding My Virginity: Book Review
How user feedback can help you grow
How Marin Software obtains actionable customer feedback
How to build customer trust
The Sales Acceleration Formula: Book Review
CSAT thought leaders you should follow
Freshdesk integration now available
How we source our high converting customer testimonials
Indeed Prime's Candidate Satisfaction Survey
Our shiny new Customer Thermometer User Guide
Seth Godin's survey tips
Lindsay's Summer Reading List 2017
125 survey fatigue statistics
How Infiniti Telecommunications monitors CSAT across its units and partners
10 brand loyalty statistics for 2017
10 short survey examples from leading brands
New Fully Integrated Kaseya Customer Feedback Integration Announced
Customer Thermometer launches 1-click ticket ratings for Kaseya BMS
8 ways to engage your customers
The Lean Start Up: Book Review
CSAT Stat of the Month: Resolve a Complaint Quickly...
Announcing Jim Turner, new COO of Customer Thermometer
How to create an iPhone HTML email signature with feedback buttons
Shoe Dog: Book Review
3 things an MSP survey needs
See us at Kaseya Connect, Las Vegas in May 2017
Time to Insight: A key metric for CX and CI professionals
What survey response rate should I expect?
How to measure internal customer satisfaction
14 ways to improve your survey response rate
Building a Customer Service Alert System that works
Only the Paranoid Survive: Book Review
CSAT Stat of the Month: 80/20 Rule
The need for simple customer satisfaction survey tools
CSAT Stat of the Month: 68%
A complaint is a gift
How ParcelPoint uses Customer Thermometer to win new business
Our secrets to getting more out of surveys
6 years ago today, we won our first customer...
After the survey: Our 5 step repeatable process for handling customer feedback
The 4 signs you're getting customer feedback all wrong
Customer Thermometer releases v2.10
Customer experience thinking: The Thinkers 50 list
Walt Disney The Biography. Book Review
Embed a survey in an email - get great email feedback
5 common customer survey traps
Example survey questions you can ask using Customer Thermometer
Human customer service - observations from a 'mini-retirement'
7 good customer service ideas that work
Lindsay's summer reading list
5 ways to treat your customers as investments
10 customer service quotes and images for your presentation
Startup Land: Book Review
Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer
How to create a real-time feedback and testimonials page
Support team names: how we chose ours
The Everything Store: Book Review
Customer support performance metrics - reflections on Relate Live
The evolution of the online survey
20 Customer Survey Response Rate Facts | Infographic
Yes! 50 Secrets from the Science of Persuasion: Book Review
Why this RE/MAX Realtor® chose Customer Thermometer
How to measure Customer Effort Score, effortlessly!
Black Box Thinking: Book Review
6 customer support articles to inspire you
Best TED talks on customer retention
50 resources to improve customer loyalty
How to give customer support service that feels like magic
Sourcing customer survey feedback for Anyperk
5 reasons why customer surveys need to get to the point
Another 1-click survey advocate - a case study from Gigmasters.com
How to maximise your Customer Thermometer survey response rate
How to survey randomly
Getting creative with Customer Thermometer's email alerts
How to use Customer Thermometer to motivate staff
70 Customer Service Quotes From Experts
How to run IT customer satisfaction surveys in busy environments
How to generate Salesforce Case satisfaction ratings using Customer Thermometer
Effortless experience and what it means for your surveys
How Zendesk gets a 50 percent plus response rate to its event surveys
How to make your CT results appear in Zendesk's Satisfaction Reports
How to stop your customers leaving you (part 2)
How to stop your customers from leaving you (part 1)
Customer support surveys: why yours isn't working
Why Customer Thermometer has transformed this business
The one thing you need to scale personal support
How to reduce customer churn in the cleaning industry
We're proud to announce our new billing system
Customer Thermometer launches Connectwise customer surveys
The 5 things every great customer company knows
How Lloyds Register surveys its unsuccessful candidates
How to remotely trigger an Email Thermometer using Zendesk
How to create a candidate survey - a case study
How to create an award winning customer service ethos
Why retention is the new acquisition
Create a Microsoft Dynamics survey
Using GoodData with Customer Thermometer & Zendesk
The ultimate email voting tool
How to improve employee engagement
Measuring Net Promoter Score
Presenting Customer Thermometer to your boss or board
Deleting responses from your account - a how to guide
The ultimate employee engagement survey
It's always good to get a Nice Reply
Customer Thermometer launches tablet surveys
Make a customer, not a sale
MailChimp surveys
Enhanced Zendesk integration released
Training satisfaction surveys with Administrate
Customer case study: Why BT Conferencing uses Customer Thermometer
How to measure customer journey satisfaction - without hassling your customers
Salesforce customer satisfaction surveys are now available
Moonfruit recommends Customer Thermometer
Customer satisfaction can be measured with just one question
Learning from our customers - The introductory email
Getting low average online survey response rates?
How to display live Customer Thermometer results on your Facebook page
Customer Thermometer reviewed by the Busy Bee Cleaning Company
BIBO endorses Customer Thermometer
BIBO - the water dispenser company talk about their Customer Thermometer experiences
Surveys in a mobile world
Social media ups the ante on customer satisfaction - guest post
Heathrow Airport has got it right
How to cut your client attrition rate in half. In 2 months.
Ask bland questions? You'll get pointless results.
Why don't people complain?
Customer experience ideas in 2 mins: the welcome book
Client satisfaction surveys: should you do them?
The critical question: how are we doing for you?
Feedmyapp.com features Customer Thermometer
Why David Meerman Scott's new book is essential reading
5 reasons online customer satisfaction surveys don't work
5 ways you could lose your biggest client without knowing it
Tom Peters on customers
Why retention is the new loyalty
Why crowdsourcing customer feedback doesn't always work
Sir Terry Leahy spends every Friday on the shop floor, do you?
17 must reads: build a business with fantastic service ethos
Why “permission feedback” is the future of customer satisfaction